AEON FAQ Image

Loan Details

1. How do I contact ÆON Credit Service?
You can call us at 022 – 6226 6800 / 022-4906-6800 between 9 am to 7 pm (call charges applicable) for all sort of queries, we will be happy to assist you! Alternatively, you can also write to us at customercare@aeoncredit.co.in and we will revert you within 48 hours.
2. Can I take multiple loans from Aeon Credit Service?
Yes! You can take 3 loans at a time but for different products.
3. How do I change my EMI due date?
We currently do not have an option to change your EMI due date. This is keeping in mind the uniformity of payment due dates for all our customers.
4. How can I get my Statement of Account/Repayment Schedule?
You can call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) and we can send Statement of Accounts and Repayment schedule via email! You can also write to us at customercare@aeoncredit.co.in and we will revert you within 24 hours. Alternatively, you can view your Statement of account in our Aeon fast App.
5. How do I get my security PDC returned?
For all loans disbursed, we destroy the security instruments collected after loan clearance. The same has been communicated in the loan application form as well.
6. What is an EMI?
NOC is issued once the payment is completed and the outstanding is 0, post that you can call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) and we can send you the No Objection Certificate via email! You can also write to us at customercare@aeoncredit.co.in and we will revert within 24 hours. Alternatively, you can view your NOC in our Aeon fast App.
7. How do I get my NOC?
You can call us at 022– 6226 6800 (call charges applicable) and we can send you the No Objection Certificate! Alternatively, you can also write to us at customercare@aeoncredit.co.in and we will revert you within 24 hours.
8. How do I apply for a new loan?
Please call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) for any queries related to new Personal Loans. For any new EMI Finance on Durable Loans, please visit any of our partner dealers. For any other loan, please visit our branch office nearest to you. To view our branch addresses, visit Customer Service > Branch Locator Click here to view our branch locator.
9. When will I receive my Membership Card?
You will receive your Membership Card after successful clearance of your first 3 EMI’s and after meeting the eligibility criteria.
10. How do I update/change my ECS mandate/repayment mode with Aeon Credit Service?
To change your bank details kindly visit our nearest branch and must carry a bank details of your new account.
11. I have applied for a new loan; how can I check its status?
You can know your loan status by calling us on 022– 6226 6800/ 022-4906-6800 (call charges applicable) either you can contact your nearest dealer (store) for the same.
12. How do I get information on my two-wheeler loan?
You can call us at 022 – 6226 6800/ 022-4906-6800 (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in and we will be happy to answer your two-wheeler loan queries.

Change in Demographic Details

13. How do I update my Email ID?
You can call on our customer care number 022 – 6226 6800 / 022-4906-6800 or write to us at customercare@aeoncredit.co.in and get your email id updated in the system within 24 hours.
14. How do I update my Mobile no/Landline?
You are requested to call on our customer care number 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in and get your contact number updated in the system within 24 hours.

Payment Related

15. How will I get the refund if EMI got debited twice from the account in same month?
You have to raise the request for refund of excess EMI or you can raise the request for adjustment of advance EMI in next month (if valid) by calling our customer care number 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in
16. Do I have an option of pre-payment/ foreclosure of my loan?
Yes. Aeon Credit Service gives you the option to pre-pay and close your loan before its term ends by paying the pre-closure charges.
17. How can I calculate my EMI amount?
To find out your EMI amount, use our EMI calculator on the customer portal on the website. Simply select the 'EMI calculator' option from the menu under Customer Service on the portal. Select the Loan Type from the dropdown list and select your Loan Amount, Interest Rate and Tenure. You will get to know your EMI instantly.
What’s more, you can even apply for a loan by simply clicking on the ‘Apply Now’ button right from the calculator.
18. What happens if I don’t pay my EMI on time?
Aeon Credit Service will levy Late Payment Charges & Bounce Charges if an EMI is not received on or before the respective due date.

Stage Charges
Payment Bounce Rs 350
Late Payment (After 30 days) Rs 150
19. Am I eligible to take a loan?
If you are an Indian citizen and above the age of 22 years, with a source of income and with valid identity and address proof, you can apply for a loan with Aeon credit service.

Other Queries

20. I do not have a credit card. Can I apply for a loan with Aeon Credit Service?
Yes! Aeon Credit Service does not require you to have a Credit Card to apply for a loan.
21. What is the interest rate for the loan offered?
The interest rates offered are based on various factors such as loan amount, tenure, credit score, etc. and may vary for different customers.
22. What is a sanction letter?
Loan Summary is a system generated document issued by lender confirming the grant of loan amount and the terms basis which the loan has been granted to the borrower. Loan Summary contains the details such as loan amount, flat rate of interest, interest amount, due date, processing fee, down payment, monthly instalment amount and number of monthly instalments.
23. How do I get a copy of my sanction letter/ loan summary?
If for some reason you have not received the Sanction/ Borrower’s Acknowledgement letter from the Aeon Credit representative, do call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in and we’ll be happy to provide you with a copy of the same.
24. Can members of my family or my friends call Aeon Credit Service and get information on my existing loans?
Account related information such as loan amount, EMI amount and tenure is only provided to the account holder. Family members/ friends can only be given information relating to payment procedures (General queries e.g. Loan agreement number, EMI amount & mode of payment etc.)
25. What is the applicable GST rate for the aforementioned fees and charges?
GST rate for the fees and charges mentioned above would be 18%.
26. How do I update my Credit Score?
Please note that after closure of your loan, your Credit Score Report will be auto updated within 45 days. You can check your Credit Score via the official website of the credit bureau (e.g. CIBIL:- www.cibil.com charges applicable*).
In case of any discrepancy please write to us at customercare@aeoncredit.co.in
27. What documents do I need to apply for Aeon Credit loan?
ID ProofAadhaar Card or PAN Card (with DOB) or Passport
Address Proof (Any One)Electricity Bill
Utility Bill (Gas bill)
Telephone / Mobile Bill
Passport
Aadhaar Card
Home Purchase Agreement
Leave & Licenses (3 to 6 months old) & Utility Bill (Gas bill-Compulsory)
Income Proof (Any One)3 months bank statement with credit of your salary or
3 months bank statement of your Savings A/c
Business Proof Udyog or Ghumasta (Self Employed)

Note : Relation proof is required, If Address Proof is the name of your family member.
To know more about eligibility and documentation you can call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in

28. How can I raise any complaint?
You can call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or you can also write to us at customercare@aeoncredit.co.in or greivence@aeoncredit.co.in.

Alternatively, you can visit our website > click on home menu > contact us and submit the details.

Customers who wish to lodge any Complaints / Grievances or to provide any feedback may use the following channels (Calls, Emails, Website & Facebook) between 09:00 am to 7:00 pm, from Monday to Friday (except on national holidays).
29. I want to make my EMI payment. How can I do that?
You can pay your EMI by Paytm, through our website (www.aeoncredit.co.in), ICICI BANK (I Sure Facility) & Axis Bank (Easy pay Facility). Once the payment is done from your end you can call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or you can also write to us at customercare@aeoncredit.co.in to get your payment update.
30. How can I know my Foreclosure amount & how to pay?
You can call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in and we will be happy to guide you about foreclosure amount and mode.
31. What is the foreclosure charges?
Foreclosure charges are as follows that are calculated on the Principal amount
• Tenure that are less than 6 months – 6%
• Tenure that are between 6 to 12 months – 4%
• Tenure that are more than 12 months – 3.5%
32. How can I make the foreclosure payment?
You can make this payment via below mode of payments
• http://www.aeoncredit.co.in/PayEMI/
• Visiting any ICICI Bank Branch – I Sure payments
• Visiting any Axis Bank branch – Easy Pay

In case you make the payment before 15th of the month, your account will not be debited in the following month.
Once you’ve made the payment, you can send us the payment proof via e-mail and we shall expedite the process of updating it in our systems.
33. How do I review my active and completed loans?
It’s very simple to locate information of your active and completed loan accounts. Once you’ve logged onto the Aeon Fast App Under >Products> click on >Existing Loan details. You will see 2 tabs; (1) shows your active loans (2) completed loans. Click on the relevant tab to obtain information about your loans.
34. How do I register my ECS/ACH with Aeon credit?
You would require to submit ECS/ACH registration form along with copy of your cheque for ECS/ACH registration with us (which takes 45 working days)

For this, you can visit our Head Office or the dealer from where you had applied for loan.
35. How do I get my original invoice copy?
You need to visit the dealer shop where you had applied for loan. (You can request for a duplicate copy)

Membership Card

36. How can I generate my member card?
We are no more sending physical membership card to our customer. Hence, we request you to follow the steps listed below in order to access your online membership card.
• Please click on the link - https://membercard.aeoncredit.co.in
• After clicking on the link you will be landed to the Login page.
• You need to enter the registered mobile number and password.
• Post validation, you will be able to see your Member Card.
• You can download T & C and the user manual for your reference.
37. How to ensure my member card remains active?
There shouldn’t be any bounce charges on your loan account & you need to use your membership card within 1 year of activation or else your card will be de-active automatically.
38. What is the basis to decide the limit on the membership card?
The loan amount on the membership card is decided by us based on our credit policies.
39. How can I increase the credit limit in Aeon fast App as well as in member card?
It is system generated credit limit which shows at the time of login in Aeon Fast app.
40. What are the Benefits of Member card?
Member card holder will get the following benefits:
• 0 processing fee
• Lower rate of interest
• Lesser documents
• Faster processing of loan application

The member card doesn’t guarantee you with a loan approval once applied. The verification process remains standard for all the customers.
41. Do I need to pay an extra charge for member card?
No, it is free. We provide member card only to the existing customers who match with our eligibility criteria.