Loan Details

1. How do I contact Aeon Credit Service?

You can contact us by calling at 022 – 6226 6800 / 022-4906-6800 between 10 am to 7 pm (call charges applicable) for all sort of queries, we will be happy to assist you! Alternatively, you can also write to us at customercare@aeoncredit.co.in, and we will revert you within 24 hours.
In addition, you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in for assistance on chat.

2. How can I get my Statement of Account/Repayment Schedule?

You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) and we can send Statement of Accounts and Repayment schedule via email! You can also write to us at customercare@aeoncredit.co.in and we will revert you within 24 hours. You can use our chat facility by visiting our website i.e. www.aeoncredit.co.in for assistance.

3. How do I get my security PDC returned?

For all loans disbursed, we destroy the security instruments collected after loan clearance. The same has been communicated in the loan application form as well.

4. How do I get my NOC?

NOC is issued once the payment is completed and the outstanding is zero, post that you can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) and we can send you the No Objection Certificate via email! You can also write to us at customercare@aeoncredit.co.in and we will revert within 24 hours. You can use our chat facility by visiting our website i.e. www.aeoncredit.co.in for assistance

5. How do I get my NOC for used car loan?

NOC is issued once the payment is completed and the outstanding is zero (0), post that you can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) and we can send you the No Objection Certificate via email! You can also write to us at customercare@aeoncredit.co.in with required documents* and we will revert within 24 hours.
Note: Charged applicable for some Instance:

Sr No.	Description of Charges	Charges
1	No Objection Certificate	ZERO-First Time
2	Duplicate NOC Charges	500/- Per Instance
3	Other Special-LPG/CNG- NOC	500/- Per Instance
4	Schedule Charges	Online Free

6. What documents are required for processing the Two Wheeler/ Used Car NOC?

Following documents are required for processing the Two Wheeler / Used Car NOC:

• • RC copy
• • Photo id proof
• • Application letter for NOC

(Need to send all documents via email at customercare@aeoncredit.co.in or send the documents through business whats app 9136936800)

7. Will my two-wheeler be hypothecated?

Yes, your Two-wheeler will be hypothecated with us till the maturity of the Loan period.

8. What is the processing fee for used car loan?

We have charge processing fee for used car loan 2% of Loan Amount of Rs.5000, whichever is lower

9. How do I apply for a personal loan?

Customers can visit the website http://www.aeoncredit.co.in/Product/PersonalLoan and fill up the form within 48 hours customer will receive a call from our end.

10. How do I apply for a new loan?

Please call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) for any queries related to new Personal Loans. For any new EMI Finance on Two wheeler/Used Car/E-Bike Loans, please visit any of our partner dealers. For any other loan, please visit our branch/Merchant office nearest to you. To view our branch addresses, visit Customer Service > Branch Locator Click here to view our branch locator.

11. I have applied for a new loan; how can I check its status?

You can know your loan status by calling us on 022– 6226 6800/ 022-4906-6800 (call charges applicable) either you can contact your nearest dealer (store) for the same.

12. How do I get information on my two-wheeler loan?

You can call us at 022 – 6226 6800/ 022-4906-6800 (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in and we will be happy to answer your two- wheeler loan queries.

13. What is the interest rate for the loan offered?

The interest rates offered are based on various factors such as loan amount, tenure, credit score, etc. and may vary for different customers.

14. What is a sanction letter?

Loan Summary is a system generated document issued by lender confirming the grant of loan amount and the terms basis which the loan has been granted to the borrower. Loan Summary contains the details such as loan amount, flat rate of interest, interest amount, due date, processing fee, down payment, monthly instalment amount and number of monthly instalments.

15. How do I get a copy of my Loan Sanction letter/ loan summary?

If for some reason you have not received the Sanction/ Borrower’s acknowledgement letter from the Aeon Credit representative, do call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in and we’ll be happy to provide you with a copy of the same.

16. Am I eligible to take a loan?

If you are an Indian citizen and above the age of 22 years, with a source of income and with valid identity and address proof, you can apply for a loan with Aeon credit service.

17. What documents do I need to apply for Aeon Credit loan?

ID Proof	Aadhaar Card or PAN Card (with DOB) or Passport
Address Proof (Any One)	Electricity Bill Utility Bill (Gas bill) Telephone / Mobile Bill Passport Aadhaar Card Home Purchase Agreement Leave & Licenses (3 to 6 months old) & Utility Bill (Gas bill-Compulsory)
Income Proof (Any One)	3 months bank statement with credit of your salary or 3 months bank statement of your Savings A/c Business Proof Udyog or Ghumasta (Self Employed)

Note: Relation proof is required, If Address Proof is the name of your family member.

To know more about eligibility and documentation you can call us at 022 – 6226 6800 / 022-4906- 6800 between 10:00 am to 7:00 pm (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in

18. Who can apply for a Two-wheeler Loan?

Any salaried or self-employed individual having Identification Proof* & supportive documents can apply for Two wheeler loans.

Change in Demographic Details

19. How do I update my Email ID?

You can call on our customer care number 022 – 6226 6800 / 022-4906-6800 or write to us at customercare@aeoncredit.co.in and get your email id updated in the system within 24 hours.

20. How do I update my Mobile no/Landline?

You are requested to call on our customer care number 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in and get your contact number updated in the system within 24 hours.

Payment Related

21. How do I change my EMI due date?

We currently do not have an option to change your EMI due date. This is keeping in mind the uniformity of payment due dates for all our customers.

22. What is an EMI?

A monthly instalment is a fixed amount that a borrower pays to Aeon Credit Service each month during the loan period in lieu of the loan availed. Each monthly instalment comprises of the principal loan amount as well as an interest component.

23. How will I get the refund if EMI got debited twice from the account in same month?

You have to raise the request for refund of excess EMI or you can raise the request for adjustment of advance EMI in next month (if valid) by calling our customer care number 022 – 6226 6800 / 022- 4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in

24. Do I have an option of pre-payment/ foreclosure of my loan?

Yes. Aeon Credit Service gives you the option to pre-pay and close your loan before its term ends by paying the pre-closure charges.

25. How can I calculate my EMI amount?

To find out your EMI amount, use our EMI calculator on the customer portal on the website. Simply select the 'EMI calculator' option from the menu under Customer Service on the portal. Select the Loan Type from the dropdown list and select your Loan Amount, Interest Rate and Tenure. You will get to know your EMI instantly. What’s more, you can even apply for a loan by simply clicking on the ‘Apply Now’ button right from the calculator.

26. What happens if I do not pay my EMI on time?

Aeon Credit Service will levy Late Payment Charges & Bounce Charges if an EMI is not received on or before the respective due date.

Stage	Charges
Payment Bounce	Rs 350+GST 18%
Late Payment (After 15 days)	Rs 150+ GST 18%

27. I want to make my EMI payment. How can I do that?

You can pay your EMI by Paytm, through our website (www.aeoncredit.co.in) & ICICI BANK (I Sure Facility). Once the payment is done from your end, you can call us at 022 – 6226 6800 / 022-4906- 6800 between 10:00 am to 7:00 pm (call charges applicable) or you can also write to us at customercare@aeoncredit.co.in to get your payment update.

28. How can I know my Foreclosure amount & how to pay?

You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in Also you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in for and we will be happy to guide you about foreclosure amount and mode of payment.

29. What is the foreclosure charges?

Foreclosure charges are as follows that are calculated on the Principal amount (except used car)

Tenure	Charges
Tenure that are less than 6 months	6%
Tenure that are between 7 to 12 months	4%
Tenure that are more than 12 months	3.5%

30. What is the foreclosure charges for used car loan?

Foreclosure charges are as follows that are calculated on the Principal amount

Tenure	Charges
Tenure that are less than 12 months	6%
Tenure that are between 13 to 24 months	5%
Tenure that are more than 24 month	0% (Nil)

31. What are the cancellation charges for used car loan?

If you want to cancel the used car loan before the disbursement, then the was charges is applicable If you want to cancel the used car loan after the disbursement of loan we have charged 6% or Rs.700 whichever is higher

32. How can I make the foreclosure payment?

You can make this payment via below mode of payments

• • http://www.aeoncredit.co.in/PayEMI/
• • Visiting any ICICI Bank Branch – I Sure payments
• • Visiting any Axis Bank branch – Easy Pay

In case you make the payment before 15 th of the month, your account will not be debited in the following month.
Once you’ve made the payment, you can send us the payment proof via e-mail and we shall expedite the process of updating it in our systems.

Other Queries

33. What is the applicable GST rate for the fees and charges?

GST rate for the fees and charges mentioned above would be 18%.

34. How do I update my Credit Score?

Please note that after closure of your loan, your Credit Score Report will be auto updated within 45 days. You can check your Credit Score via the official website of the credit bureau (e.g. CIBIL:- www.cibil.com charges applicable*).
In case of any discrepancy please write to us at customercare@aeoncredit.co.in

35. How can I raise any complaint?

You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) or you can also write to us at customercare@aeoncredit.co.in or greivence@aeoncredit.co.in.

Alternatively, you can visit our website click on home menu  contact us and submit the details.

Customers who wish to lodge any Complaints / Grievances or to provide any feedback may use the following channels (Calls, Emails, Website & Facebook) between 10:00 am to 7:00 pm, from Monday to Friday (except on national holidays).

36. How do I update/change my ECS mandate/repayment mode with Aeon Credit Service?

To change your bank details kindly visit our nearest branch and must carry bank details of your new account along with one Cheque*.

37. I do not have a credit card. Can I apply for a loan with AEON CREDIT SERVICE INDIA?

Yes! Aeon Credit Service does not require you to have a Credit Card to apply for a loan.

38. How do I register my ECS/ACH with Aeon credit?

You would require to submit ECS/ACH registration form along with copy of your cheque for ECS/ACH registration with us (which takes 45 working days)

For this, you can visit our Head Office or the dealer from where you had applied for loan.

39. How to I cancel my old E-NACH with Aeon credit?

First, you need to register E-NACH of your new bank account after that you need to send the email for old E-NACH cancellation

40. How do I register my E-NACH with Aeon credit?

You need to visit our nearest branch/head office to register E-NACH and need carry the Debit card (net banking) of new bank account to register an E-NACH.

41. Can members of my family or my friends call Aeon Credit Service and get information on my existing loans?

Account related information such as loan amount, EMI amount and tenure is only provided to the account holder. Family members/ friends can only be given information relating to payment procedures (General queries e.g. Loan agreement number, EMI amount & mode of payment etc.)

42. How do I get my original invoice copy?

You need to visit the dealer shop where you had applied for loan. (You can request for a duplicate copy)

Membership Card

43. When will I receive my Member Card?

You will receive your Member Card after successful clearance of your first 3 EMI’s and after meeting the eligibility criteria. (This facility is currently discontinued until further notice)

44. How can I generate my member card?

We are no more sending physical member card to our customer. Hence, we request you to follow the steps listed below in order to access your online membership card. (This facility is currently discontinued until further notice)

• • Please click on the link - https://membercard.aeoncredit.co.in
• • After clicking on the link you will be landed to the Login page.
• • You need to enter the registered mobile number and password.
• • Post validation, you will be able to see your Member Card.
• • You can download T & C and the user manual for your reference.

45. How to ensure my member card remains active?

There shouldn’t be any bounce charges on your loan account & you need to use your membership card within 1 year of activation or else your card will be de-active automatically.

46. What is the basis to decide the limit on the membership card?

The loan amount on the membership card is decided by us based on our credit policies.

47. What are the Benefits of Member card?

Member cardholder gets the following benefits: (This facility is currently discontinued until further notice)
• 0 processing fee
• Lower rate of interest
• Lesser documents
• Faster processing of loan application

The member card doesn’t guarantee you with a loan approval once applied. The verification process remains standard for all the customers.

48. Do I need to pay an extra charge for member card?

No, it is free. We provide member card only to the existing customers who match with our eligibility criteria. (This facility is currently discontinued until further notice)

49. How do I get my interest certificate?

You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) and we will be happy to assist you! Alternatively, you can also write to us at customercare@aeoncredit.co.in and we will revert you within 48 hours. In addition, you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in

MORATORIUM (COVID-19)

50. I had applied for moratorium for 3 months, but my tenure has increased by 6 months. Why?

During the moratorium months, interest continued to be accrued on the principal outstanding. Your revised tenure is calculated based on the revised principal, keeping the EMI same. Therefore, tenure has increased by more than 3 months.

51. Due to moratorium, both my EMI amount and Tenure has increased. What is the reason?

-As clarified above, interest continued to accrue during the months when moratorium had been taken. This increased your overall principal outstanding. Keeping monthly EMI amount the same, tenure would increase. However, as per our internal policy, for a certain product, the maximum tenure can only be for a certain number of months. For example, for personal loans, tenure cannot exceed 60 months.

-If the moratorium effect cannot be adjusted within this limit in terms of tenure, then it will be passed on to the EMI as well. Hence, there may be an increase in both tenure and EMI in some cases.

52. Is there an option for moratorium reversal?

Moratorium application is accepted based on the borrower’s consent we receive. If a borrower has already applied for a moratorium, which had been granted after he had provided his consent for the same, then the effect would have already been passed on to the respective loan account. Thus, after this point, a reversal of the moratorium wouldn’t be possible.

53. I have paid 3 months EMI towards moratorium reversal, but the moratorium hasn’t been reversed yet. Why has this happened?

Once the moratorium has been applied to a borrower’s loan account, it cannot be reversed. However, any amount paid later will be adjusted towards the principal outstanding, and its effect will be passed on to the tenure.

54. I had applied for a moratorium of 3 months. Later, I paid the EMI for 3 months. Still, my loan has not been rescheduled as it was before moratorium. What is the reason for this?

The EMI amount paid is adjusted towards principal outstanding. Since you had applied for moratorium, interest on the principal outstanding during the moratorium period gets accrued and a new repayment schedule is drawn. Now, since you have made the payment of 3 EMIs, the same will be credited towards principal outstanding and accordingly, the effect will be passed on the tenure. However, please note that once a moratorium request has been accepted and processed, it cannot be reversed.

55. If I opt for the moratorium, will I have to pay the remaining instalments within the existing tenure?

If you opt for a moratorium, your next EMI date will get deferred. Your tenure will get extended by the number of months of moratorium you take. Thus, if your loan was supposed to mature on Dec 01, 2020 and you now opt for a moratorium for 1 month, your loan maturity date will now be after Jan 01, 2021*, depending on how your loan tenure will change due to accrued interest.

56. What types of products does the moratorium cover?

At AEON (India), we are extending the moratorium across all products of AEON (India).

57. If I opt for a moratorium, will I have to pay extra charges?

There are yes extra charges for availing the moratorium, however interest at the existing rate will be continue to be charged on the outstanding principal amount for the moratorium period, which will keep getting accrued.

58. Will opting for the moratorium impact my CIBIL score?

No. If you choose to defer your EMI payments by opting for the RBI extended moratorium; then your CIBIL score will not get impacted. However, if you don’t pay your EMIs as per the revised schedule after the moratorium period, your credit bureau record will be impacted. Hence, we advise you to make a note of the revised schedule once you receive the same, and pay your EMIs on time.

59. I have already paid my EMI for this month. Will I get a refund if I apply for the moratorium facility?

If you have already paid your EMI for a particular month via cheque / ECS debit & online facility, no refund will be issued even if you have applied for a moratorium for the same period. Hence, you are requested to apply for the moratorium facility on time within the specified dates for each month.*Terms and conditions applicable.